Wholesale & Reseller Policy

Reseller Requirements

• Operate a legitimate business (physical store, independent e-commerce site, or established marketplaces).
• Provide a valid business license or tax ID (where applicable).
• Commit to representing the Pixel Planet Arcade brand professionally across all channels.

Brand Representation

• Accurately represent products and uphold Pixel Planet Arcade’s brand image.
• Use of logos, images, and descriptions must follow Pixel Planet Arcade guidelines.
• Edits to official content must remain accurate and non-misleading.

Sales Channels

• Own-site sales are encouraged; reputable marketplace sales are permitted.
• Retailers must comply with each channel’s terms and policies.
• No channel conflicts (e.g., misleading bundles or listings).

Prohibited Practices

• Purchasing for personal use under a wholesale account.
• Reselling to other wholesalers/distributors without authorization.
• Misrepresenting product condition, specifications, or warranty terms.
• Any activity that harms Pixel Planet Arcade’s reputation or violates laws/policies.

Account Approval & Order Acceptance

• Pixel Planet Arcade reviews and approves wholesale applications at its discretion.
• Orders may be refused or canceled for fraud, policy violations, or other legitimate reasons.

Payment Terms

• Prepaid: All wholesale orders must be paid in full prior to shipment.
• Accepted: Stripe (major cards), PayPal, ACH/wire (for approved accounts).

Shipping

• Orders ship from our warehouse; carrier is selected per order size and destination.
• Tracking details are provided upon dispatch.

Free Shipping

• Free shipping is available for all orders placed on our website (pixelplanetarcade.shop).
• Oversized or special items may be excluded; if applicable, we will notify you before fulfillment.

Fulfillment

• Orders typically fulfill within 1 business day after payment.
• Bulk/B2B orders accepted; coordinate palletized/scheduled deliveries in advance.

Returns & Order Issues

• If purchased through Pixel Planet Arcade, contact us to obtain a Return Authorization (RA) and instructions.
• Unauthorized returns may be refused. Items should be unused and in original packaging unless otherwise agreed.

Damaged Items

• Inspect shipments upon arrival and report issues within 5 days with photos and order details.
• We will work quickly to resolve with replacement, credit, or another appropriate remedy.

Customer Support

Company Name: Pixel Planet Arcade
Address: 29889 Mayflower Dr, Canyon Lake, CA 92587, United States
Email: contact@comic.zagreimail.shop
Website: https://comic.zagreimail.shop