You have 30 days from the delivery date to return items for a refund or exchange. Returns must be initiated within this timeframe.
Return Requirements
Eligible Items
- Unused and in original condition
- In original packaging with all accessories and manuals
- Free from damage not related to manufacturing defects
- Accompanied by original receipt or order confirmation
Return Authorization (RA)
- Contact us at contact@comic.zagreimail.shop
- Provide your order number and reason for return
- We’ll send a Return Authorization (RA) and instructions
- Include the RA number in the package and on the label if requested
Non-Returnable Items
- Custom or special-order items
- Items damaged by misuse or normal wear
- Used consumables (batteries, oils, filters)
- Items without original packaging
- Tools modified or altered from original condition
- Electrical items that have been installed or wired
Return Shipping
Customer Responsibility
- Return shipping costs are the customer’s responsibility unless the item is defective or our error
- Use a trackable method and consider shipping insurance
- Package items securely to prevent transit damage
Our Responsibility (Prepaid Returns)
- Defective or damaged items
- Wrong item shipped
- Item significantly different from description
Refund Process
Processing Time
- Refunds processed within 5–10 business days after inspection
- Refunds issued to the original payment method
- Credit card refunds may take 1–2 billing cycles to appear
Refund Amount
- Full refund for items in perfect, unused condition
- Original shipping is non-refundable (unless our error)
- Return shipping may be deducted unless covered by us
Partial Refunds
- Returns after 30 days but within 60 days
- Good condition but missing accessories/packaging
- Light signs of use yet resellable
Exchanges
Different size or model of the same product (subject to availability) • Defective items under warranty • Items received in error
Process: Obtain exchange authorization → Ship the original item with RA → Replacement ships after receipt/inspection. Price differences and shipping may apply.
Defective or Damaged Items
Immediate Action
- Contact us within 48 hours of delivery
- Provide clear photos of the defect/damage and packaging
- Do not use damaged tools; keep all original packaging
Resolution Options
- Full refund including return shipping
- Free replacement
- Manufacturer warranty service when applicable
Warranty Claims
- Contact Pixel Planet Arcade first for guidance—we can help coordinate with manufacturers
- Warranty periods/terms vary by manufacturer
- Some cases may require shipping the item to the manufacturer
Special Circumstances
Large or Heavy Items
- Items over 50 lbs or oversized may require special arrangements
- Additional freight fees may apply—contact us before returning
Hazardous Materials
- Items with batteries or classified as hazardous have special return requirements
- Not eligible for air transport—contact us for instructions
Store Credit
- Option to receive store credit for the full purchase amount (including original shipping)
- Store credit never expires and can be used on pixelplanetarcade.shop
- Not redeemable for cash
International Returns
- Customer is responsible for return shipping and any customs/duties
- Refunds processed in USD only
- Extended processing times may apply
Contact Us for Returns
Email: contact@comic.zagreimail.shop (include order number)
Business Hours: Monday – Saturday, 7 AM – 6 PM PT
Address: 29889 Mayflower Dr, Canyon Lake, CA 92587, United States
Customer Satisfaction Guarantee
We stand behind the quality of our products. If you experience any issues, contact us and we’ll work with you to make it right.
