FAQ
Find answers to common questions about our products, services, and policies.
Ordering & Shopping
You can place orders in several convenient ways:
Online: Browse our website at pixelplanetarcade.shop and add items to your cart.
during business hours.
Email: Send your order details to contact@comic.zagreimail.shop.
You can checkout as a guest, but creating an account gives you added benefits:
- Track orders and view your purchase history
- Save shipping addresses and payment methods
- Receive exclusive offers and promotions
- Enjoy faster checkout on future purchases
Before processing: Contact us immediately contact@comic.zagreimail.shop.
After processing: Orders cannot be modified, but our return policy allows exchanges within 30 days.
- We’ll notify you immediately if an ordered item is unavailable.
- You can choose to wait for restock (we’ll provide estimated dates).
- We can suggest comparable alternatives.
- Full refunds available if no suitable alternatives exist.
Products and Tools
Shipping and Delivery
We specialize in:
- Indoor tools: Power tools, hand tools, electrical supplies, plumbing tools
- Outdoor equipment: Lawn mowers, trimmers, chain saws, garden tools
- Professional tools: Commercial-grade equipment for contractors
Safety equipment: Protective gear and workplace safety tools
Yes! We carry:
- Professional/commercial grade for contractors and heavy use
- Consumer grade for homeowners and DIY projects
- Industrial equipment for specialized applications
- We’ll help you choose the right grade for your needs
Absolutely! Our experts can help with:
Product recommendations tailored to your needs
Technical specifications and compatibility questions
Usage guidance and safety tips
Project planning and tool requirement
📧 Email contact@comic.zagreimail.shop
- Yes, we stock:
- Replacement parts for major tool brands
- Accessories and attachments
- Consumables like blades, bits, and filters
- Safety equipment and protective gear
- Special order available for items not in stock
Free shipping available on all site-wide orders (unless otherwise noted at checkout).
Orders ship within 1–2 business days via USPS or FedEx. Delivery within the US typically takes 3–5 business days for standard service.
Once your order is confirmed, our team prepares your tools and equipment for shipment (1–2 business days). We fulfill orders Monday through Saturday.
After handoff to the carrier, delivery generally takes 2–3 business days for expedited shipping.
We ship to all 50 US states and united Kingdom. Additional charges may apply for:
- Alaska and Hawaii
- Tracking information is emailed automatically once your order ships.
- Check your order status anytime on our website.
- Track directly through USPS or FedEx websites.
- Damaged packages: Report immediately upon delivery with photos.
- Missing packages: Contact us within 48 hours of expected delivery.
- Wrong items: Contact us within 5 days of delivery.
- We’ll resolve the issue quickly with replacement or refund.
What Is Your Return Policy?
- 30-day return window from delivery date.
- Items must be unused and in original packaging.
- Return authorization required (contact us first).
- Customer pays return shipping unless item is defective.
- Custom or special-order tools
- Used consumable items (batteries, oils, filters)
- Items damaged by misuse or normal wear
- Electrical items that have been installed
- Items without original packaging
Contact us at contact@comic.zagreimail.shop
Provide your order number and reason for return.
Receive a Return Authorization (RA) number from our team.
Pack the item securely (include all accessories/original packaging) and write the RA number inside the box and on the label if requested.
Ship the package to our returns address:
Pixel Planet Arcade — Returns
29889 Mayflower Dr
Canyon Lake, OR 92587
United States
Use a trackable shipping method and keep your receipt.
- Processing time: 5–10 business days after we receive your return.
- Refund method: Original payment method.
- Credit cards: May take 1–2 additional billing cycles to appear.
Contact and Support
Email: contact@comic.zagreimail.shop
Website: https://comic.zagreimail.shop
Address: 29889 Mayflower Dr, Canyon Lake, CA 92587, United States
- For faster service, have ready:
- Order number (for order-related questions)
- Product model numbers (for technical questions)
- Account information (for wholesale customers)
Specific questions or issues you’re experiencing
- Standard support: Response within 24 hours on business days
- Wholesale inquiries: Response within 24–48 hours
- Warranty claims: Response within 24 hours
Can’t find the answer you’re looking for? We’re here to help!
Contact Us:
(Monday – Saturday, 7 AM – 6 PM PT)
📧 Email: contact@comic.zagreimail.shop
🌐 Website: https://comic.zagreimail.shop
